VoIP on Cisco Meraki: F.A.Q. and Troubleshooting Tips

Aug 8, 2022

Integrity Hotel Partners - Business and Consumer Services - Real Estate


Welcome to Integrity Hotel Partners, where we provide premium real estate services with a focus on delivering exceptional guest experiences. In this comprehensive guide, we aim to address common questions and provide troubleshooting tips for utilizing Voice over Internet Protocol (VoIP) on Cisco Meraki systems.

Chapter 1: What is VoIP and Why Choose Cisco Meraki?

Voice over Internet Protocol (VoIP) is a technology that allows voice communications to be transmitted over the internet rather than traditional phone lines. Choosing Cisco Meraki for your VoIP needs has several advantages:

  • Simplified Deployment: Cisco Meraki offers a cloud-managed solution, simplifying the deployment and management of VoIP services.
  • Scalability: Whether you have a small boutique hotel or a large chain of properties, Cisco Meraki can scale to meet your needs.
  • Reliability: Cisco Meraki's robust infrastructure ensures reliable and high-quality voice communications for your guests.
  • Advanced Features: Enjoy a range of advanced features such as call analytics, call forwarding, and voicemail transcription.

Chapter 2: Frequently Asked Questions

Question 1: How do I configure VoIP on Cisco Meraki?

To configure VoIP on Cisco Meraki, follow these steps:

  1. Login to your Cisco Meraki dashboard.
  2. Navigate to the "Telephony" section and select "VoIP Settings".
  3. Enter your provider's server details and authentication credentials.
  4. Save the settings and apply them to your devices.
  5. Test the configuration by placing a test call.

Question 2: What should I do if I experience poor call quality?

If you encounter poor call quality on your Cisco Meraki VoIP system, try the following troubleshooting steps:

  • Check Your Network: Ensure that your network connection is stable and has sufficient bandwidth to handle VoIP traffic.
  • Update Firmware: Update the firmware on your Cisco Meraki devices to the latest version, as firmware updates often include performance improvements.
  • Verify QoS Configuration: Quality of Service (QoS) settings can significantly impact call quality. Verify that QoS is properly configured for your VoIP services.
  • Consider Codecs: Certain audio codecs perform better under specific network conditions. Experiment with different codecs to find the ideal balance between call quality and bandwidth usage.

Question 3: Can I integrate VoIP with my existing hotel management system?

Absolutely! Cisco Meraki provides integrations with popular hotel management systems. By integrating your VoIP system with your existing management platform, you can streamline operations and enhance guest experiences. Contact our support team for guidance on specific integrations.

Chapter 3: Troubleshooting Tips

Troubleshooting Tip 1: No Dial Tone

If you're experiencing a lack of dial tone on your Cisco Meraki VoIP system, try the following steps:

  1. Check the physical connections between your phones and the network. Ensure that cables are securely plugged in.
  2. Restart your Cisco Meraki devices and test the dial tone again.
  3. If the issue persists, verify the configuration settings and ensure that you have a valid Internet connection.

Troubleshooting Tip 2: Echo during Calls

Experiencing echo during calls can be disruptive. Follow these steps to minimize or eliminate echo:

  • Ensure Headset Compatibility: Some headsets may not be fully compatible with Cisco Meraki devices, leading to echo issues. Verify compatibility and consider using recommended headsets.
  • Positioning and Volume: Adjust the positioning and volume of your microphone to avoid capturing sound reflections or producing feedback loops.
  • Check Network Conditions: Echo can occur due to network latency or packet loss. Assess your network conditions and consider implementing Quality of Service (QoS) settings to prioritize VoIP traffic.
  • Update Firmware: Firmware updates often contain fixes for known echo issues. Check for available updates and apply them accordingly.

Troubleshooting Tip 3: Incoming Call Routing Failures

If you're experiencing difficulties with incoming call routing on your Cisco Meraki VoIP system, try the following:

  • Check Call Routing Setup: Review your call routing configurations to ensure they are correctly configured and match your desired call flow.
  • Validate Phone Number Formats: Double-check that the phone numbers you've entered for call routing are in the correct format and include the required country and area codes.
  • Test and Debug: Utilize the provided VoIP diagnostic tools in the Cisco Meraki dashboard to test and debug your call routing settings effectively.


Congratulations! You now possess an in-depth understanding of VoIP on Cisco Meraki and have access to valuable troubleshooting tips. At Integrity Hotel Partners, we strive to provide you with exceptional services and support to optimize your VoIP experience. Should you require further assistance or have additional questions, please don't hesitate to reach out to our dedicated support team.

Remember, by choosing Cisco Meraki and staying informed, you can ensure seamless voice communications and enhance guest satisfaction at your hotels.

Chris Unknown
This article has increased my understanding of VoIP on Cisco Meraki. Thank you!
Nov 8, 2023
Victoria Richardson-Burton
The troubleshooting tips were well-explained and easy to follow. Thank you!
Oct 14, 2023
Mitch Kim
Thank you for addressing the common concerns through the FAQs and providing practical solutions through the troubleshooting tips.
Oct 6, 2023
Facercise Regenerations
The article was a great help in understanding the nuances of VoIP on Cisco Meraki.
Sep 24, 2023
Miguel Nieves
Noticed a few tips that I haven't come across before. Great resource for VoIP troubleshooting!
Aug 29, 2023
John Hanlon
I appreciate the detailed explanations and the practical troubleshooting tips. A valuable resource indeed!
Aug 27, 2023
William Jobling
The troubleshooting tips were well-explained and easy to follow. A great help for VoIP issues!
Aug 26, 2023
Myron Wallace
This article really clarified a lot of my questions about VoIP on Cisco Meraki.
Aug 13, 2023
Jacinda Santee
The article was concise and to the point. I found the FAQs section particularly useful.
Aug 6, 2023
Timothy McNulty
Thank you for this well-structured guide. It's a valuable resource for VoIP troubleshooting.
Aug 5, 2023
Md Haq
The troubleshooting tips were clear and easy to implement. Thank you for sharing!
Jul 21, 2023
James Burkholder
The article was a valuable resource for learning about VoIP on Cisco Meraki.
Jun 29, 2023
Tracy Norman
Thank you for this resource. Very beneficial for anyone working with Cisco Meraki.
Jun 8, 2023
George Jabar
Thanks for simplifying the process of troubleshooting VoIP issues. Much appreciated!
Jun 5, 2023
Garrett Carper
The troubleshooting tips were easy to follow and extremely useful. Kudos to the writer!
May 25, 2023
Megan Kidd
The article served as a comprehensive guide on VoIP on Cisco Meraki. Thank you for the valuable information!
May 18, 2023
Lora Munson
This article is a gem for those looking for practical solutions to VoIP issues.
May 17, 2023
Al Raddatz
I loved how the troubleshooting tips were explained in a step-by-step manner.
May 13, 2023
Naresh H
The FAQs answered some of my lingering questions about VoIP. Great job on addressing common concerns.
May 12, 2023
Charles Colletti
Informative read, thank you for addressing the FAQs about VoIP on Cisco Meraki.
May 12, 2023
John O'Donnell
Interesting and insightful read. The troubleshooting tips were on point.
May 8, 2023
Erik Johnson
Found some nuggets of wisdom in the troubleshooting tips that I'll definitely use. Thanks!
Apr 4, 2023
Alex Delgado
This article has cleared a lot of confusion regarding VoIP on Cisco Meraki. Thank you for the great insights!
Mar 17, 2023
This article is a must-read for anyone struggling with VoIP issues. Great insights!
Feb 26, 2023
Jennifer Oneill
The troubleshooting tips offered were practical and effective. Great help for VoIP issues!
Feb 15, 2023
Michele Rusch
The troubleshooting tips were a lifesaver for me. Thanks for the detailed explanations!
Feb 5, 2023
Magnus Wallstrom
I really appreciate the troubleshooting tips provided. Very helpful!
Jan 2, 2023
Mistee Tucker
The FAQs provided concise and accurate information about VoIP on Cisco Meraki.
Dec 27, 2022
The troubleshooting tips provided were incredibly helpful and easy to apply. Thank you for this resource!
Dec 4, 2022
Tom Papadimoulis
The FAQs contained relevant and helpful information about VoIP on Cisco Meraki.
Nov 26, 2022
Gabriela Pfiffner
Great article! Cleared up a lot of confusion on VoIP troubleshooting.
Nov 23, 2022
Matt Hopkins
The troubleshooting tips were thorough and on point. Thanks for the detailed explanations!
Nov 13, 2022
Nagornaya Elena
The troubleshooting tips were practical and effective, definitely a useful resource.
Nov 3, 2022
James Barrell
This is a valuable read for anyone dealing with VoIP setups. The tips provided were solid!
Oct 10, 2022
Terry Koslek
The FAQs addressed most of the common concerns I had. Very useful information!
Sep 19, 2022
Italienische Agentur für Außenhandel
The FAQs provided solid insight about VoIP on Cisco Meraki. Well done!
Sep 18, 2022
Steven Greenberg
The FAQs were very informative, and the troubleshooting tips were a lifesaver. Thanks for the valuable content!
Sep 1, 2022
Pam Roberts
I found the FAQs section quite insightful and interesting. Thanks for sharing this valuable resource!
Aug 31, 2022
John Welch
The FAQs covered in this article were exactly what I needed to know. Thank you!
Aug 28, 2022
Jagjivan Singh
Thanks for this comprehensive guide. It's incredibly useful for anyone dealing with VoIP issues.
Aug 21, 2022
Callan Sinclair
Great information provided in the FAQs and troubleshooting tips. Really helpful content!
Aug 20, 2022
Glenn Peterson
Incredibly useful article, especially the troubleshooting tips. Thanks for sharing.
Aug 14, 2022
Roland Jahnigen
The detailed FAQs and troubleshooting tips were incredibly valuable. Well done on this resource!
Aug 12, 2022